Shipping policy

Effective Date: 06/20/2023

Thank you for choosing Total Grit Apparel! This Shipping Policy outlines important information regarding the shipping and delivery of our products to ensure a smooth and satisfactory shopping experience for our valued customers.

  1. Order Processing:

1.1. Order Confirmation: Once you place an order through our website or any other approved sales channel, you will receive an order confirmation via email. This email will include details of your purchase, such as the item(s) ordered, quantities, pricing, and shipping address. Please review this information carefully and contact us immediately if any changes are needed.

1.2. Order Processing Time: We strive to process and ship orders as quickly as possible. Order processing times may vary depending on the availability of the product(s) and the volume of orders we receive. Please allow 1 business day for us to process your order before shipment. In case of any unexpected delays, we will notify you promptly.

  1. Shipping Methods:

2.1. Carrier Selection: We work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The carrier will be selected based on various factors such as destination, package weight, and dimensions.

2.2. Shipping Options: We offer various shipping options to cater to your specific needs. During the checkout process, you will be presented with available shipping methods and their associated costs. Please select the option that best suits your requirements.

2.3. Shipping Restrictions: Some products may be subject to shipping restrictions based on their nature, size, weight, or local regulations. If any restrictions apply to your order, we will notify you promptly and work towards finding a suitable solution.

  1. Shipping Costs:

3.1. Shipping Charges: The shipping charges for your order will be calculated based on factors such as the shipping method selected, the destination address, the weight, and the dimensions of the package. The total shipping cost will be displayed during the checkout process before you confirm your order.

3.2. Free Shipping: We may offer free shipping promotions for certain orders or within specific regions. The eligibility criteria and details of such promotions will be clearly communicated on our website or through promotional materials.

  1. Shipment Tracking:

4.1. Tracking Information: Once your order has been shipped, we will provide you with a shipment tracking number and instructions on how to track your package. You can use this tracking number on the carrier's website or through their provided tracking services to monitor the progress of your shipment.

4.2. Delivery Updates: Throughout the shipping process, you may receive periodic updates regarding the status of your delivery. These updates may include notifications about package pickup, transit milestones, and estimated delivery dates. If you have any concerns or questions about your shipment, please contact our customer support team.

  1. Delivery:

5.1. Delivery Address: It is essential to provide an accurate and complete delivery address during the ordering process. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer. Please review your shipping details carefully before finalizing your order.

5.2. Delivery Time: The estimated delivery time will depend on various factors, including the shipping method selected and the destination address. While we make every effort to ensure timely deliveries, please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays. We appreciate your understanding in such situations.

5.3. Delivery Confirmation: Once your package has been successfully delivered to the specified address, it will be marked as delivered in our system. If you have any concerns about the delivery status, please contact us within 5 days from the delivery date, and we will investigate the matter promptly.

  1. International Shipping:

6.1. International Orders: We currently do NOT offer international shipping. We hope that as the Total Grit brand and message continues to grow, that it will eventually reach outside of the United States.